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1033970158
Cisco Unified Contact Center Express v.11.0
£55.81
Limited Stock: Only 0 available
Cisco Unified Contact Center Express v.11.0
Category: Software
| Software Sub Type | IP Telephony |
|---|---|
| Software Main Type | Network & Communication |
| Product Type | Software |
| Licence Type | Media Only |
| Platform Supported | PC |
| Brand Name | Cisco |
| Ethics - Environment | Moderate Effort |
| Ethics - Animal | High Effort |
| Ethics - Human | Low Effort |
| Ethics - Integrity | Low Effort |
| Ethics - Durability | Rating Coming Soon |
| Ethics - Animal - Key Point | Key criticism: None at present |
| Ethics - Human - Key Point | Key criticism: Allegedly involved in expanding surveillance on Palestinians |
| Ethics - Environment - Key Point | Key criticism: Worst rating for toxic chemicals (electronics) |
| Ethics - Integrity - Key Point | Key criticism: Worst rating for likely tax avoidance |
| Ethics - Durability - Key Point | Cisco's key product durability fact coming soon |
Description
Marketing Information
Specifications
Manufacturer: Cisco Systems, Inc
Manufacturer Part Number: CCX-11MEDIAKIT-K9
Manufacturer Website Address: http://www.cisco.com
Brand Name: Cisco
Product Name: Unified Contact Center Express v.11.0
Product Type: Software
Product Information
Software Main Type: Network & Communication
Software Sub Type: IP Telephony
Software Name: Unified Contact Center Express v.11.0
Platform Supported: PC
Licence Information
Licence Type: Media Only
Deliver omnichannel customer experience across channels with consistency and context to your customers while lowering costs with Cisco® Unified Contact Center Express (Unified CCX). This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI).
Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inb...ound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
You can choose from three Cisco Unified CCX packages: Standard, Enhanced, and Premium, to better match solution functions with your customer contact interaction management requirements. The Cisco Unified CCX solution is tightly integrated with Cisco Unified Communications Manager, Cisco Business Edition 6000 (BE6000), and Cisco Business Edition 7000 (BE7000).
Specifications
Manufacturer: Cisco Systems, Inc
Manufacturer Part Number: CCX-11MEDIAKIT-K9
Manufacturer Website Address: http://www.cisco.com
Brand Name: Cisco
Product Name: Unified Contact Center Express v.11.0
Product Type: Software
Product Information
Software Main Type: Network & Communication
Software Sub Type: IP Telephony
Software Name: Unified Contact Center Express v.11.0
Platform Supported: PC
Licence Information
Licence Type: Media Only