Allied Telesis Net.Cover Advanced - 1 Year - Service

Marketing Information

Allied Telesis Net.Cover® support programs are designed to provide dedicated and comprehensive cover for your network. Delivering the highest levels of technical support, superior risk mitigation measures and proactive services to ensure high-availability, business continuity and peace of mind.

Online Services

Allied Telesis offers a web-based, online support service, available 24 hours a day, seven days a week. Using your personalized account, you can raise and track the status of your technical support incidents.

Knowledge Base

Net.Cover clients are registered on the Allied Telesis Support Portal and have immediate access to the Knowledge Base.

Software Updates

24x7 online acce...ss to software upgrades, updates and bug fixes for all products covered, with supporting documentation. These updates deliver timely features and enhancements to support the changing demands on customer networks.

Specifications
Manufacturer: Allied Telesis, Inc
Manufacturer Part Number: ATMCF3010SP4SPNCA1
Manufacturer Website Address: http://www.alliedtelesis.co.uk
Brand Name: Allied Telesis
Service Name: Net.Cover Advanced
Product Type: Service
Service Information
Service Main Type: Exchange
Service Description: 24x7xSame Business Day
Provided Support:

• Configuration Assessment
• Hardware Support
• Online Services
• Phone Support
• Priority Queue
• Replacement
• Software Update
• Web Knowledge Base Access

Service Response Time: Same Business Day - Advance Hardware Replacement
Service Location: Service Depot
Service Duration: 1 Year
Product Supported: Allied Telesis AT-MCF3010SP/4SP